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Analyst's View: You Deserve Better Support - YAHOO!

Last year I reported on a significant problem with Symantec's tech support for their Norton products. A number of their support technicians strongly steered all customers toward Symantec's extra-cost virus removal service rather than offering to help ...

Microsoft re-releases MS10-015 and detection tools - Thetech Herald

A short while later, security giant Symantec released information that TDL3, a variant ... At this time, the only fix is to use a rootkit scanning and removal solution. Many of the anti-Virus vendors are listing TDL3 among the rootkits they can ...

Microsoft's Waledac plan 'won't cut spam' - PC Advisor

In the second half of last year, MSRT and other Microsoft software, notably the free anti-virus program Microsoft Security Essentials, cleaned 96,000 systems of Waledac, boasted Jeff Williams , the director of Microsoft's Malware Protection Center ...

Microsoft to target other botnets with legal weapon - Australian PC World

Microsoft has several other botnets in its crosshairs, and believes it can use the same legal tactic against them that it deployed last week to strike at the Waledac botnet's command-and-control centers. But the company also admitted that it had not ...

Resolved Question: How do you totally remove Norton Anti Virus and Symantec?

( as in an advanced removal tool ) more

Resolved Question: So Security Tool is destroying my computer?

I'm not sure how but a program named "security tool" is in my computer and I can't kill it. I've tried safe mode but it crashes my computer, I've tried system restore but it doesn't work, I put in random fake numbers in the register for the "security tool" to at least get my desktop back. Now that I have, I need to learn how to completely remove it before it f**ks me up again. I am using a "security tool removal" walkthrough from my anti-virus system "Symantec Endpoint Protection" and it tool me to turn system restore off, update symantec, scan it and remove its files, and delete it from the computer registry. I did all of this but Security Tool is still here, does anyone have any tips. Also don't tell me to download Malewarebites or System doctor because either they didn't help at all or I couldn't download them. Sorry for this long problem but im just a kid and I need help. more

Resolved Question: I have a problem with an Adware called Webhancer, it's in a folder called System Volume Information?

I deleted it from my computer, and them I removed it from my recycle bin but now it's in a folder called System volume information in the restore area, I tried using the instructions on the Microsoft website to access it but it didn't work, so is it still a threat if it's in the system volume information? Oh I also used the Symantec Webhancer removal tool and it said my system doesn't have Webhancer but my anti-virus says it's in the system volume information. Oh and for some strange reason system restore doesn't work. How do I get rid of Webhancer, is it dangerous if it's in the system volume information more

Resolved Question: I got this virus/worm in my computer and I can't get it out?

I have xp the firewall is blocking it and calling it win32.brontok. The symantec anti virus isn't picking it up, the avg antivirus did but the symptoms are still there. It closes my Internet windows and it advises me to buy better anti virus software. If anyone knows of Any special removal tools I'll be happy to hear it thanks. Symantec had a bunch of win32 ones but not for brontok more

Resolved Question: Windows XP problem. Please Help!?

I'm running Windows XP Home Edition Service Pack 3. I think I may have gotten some bad mojo, but I've beat the s#|t out of my computer with anti-virus: Malwarebytes' SUPERAntiSpyware Malicious Software Removal Tool Windows Defender AVG Free 8.5 Symantec Stinger Various Conficker Removal Tools I've ascertained that Conficker is not my problem. One unusual symptom still exists even though I believe everything is gone. Windows won't let me open a new, user-controlled shell, or open or edit Windows Batch files. When ever I try to open a Batch or a Prompt, it shuts out and Windows Explorer resets itself! Everything disappears and reappears almost as though logging on. It's very weird! And what's even more confusing is whenever this happens, items that I have recently moved on my desktop will return to their previous positions! It's very strange! Please!! If you have any ideas, let me know!! I use Command and Batch files frequently and it won't let me now! I don't know what to do. I've tried everything! If you know anything, or have any suggestions on how I can correct this issue, please tell me! Thanks, so much, in advance!! more

Resolved Question: Norton 360 frozen during uninstallation?

It looks as if Norton 360 is having some troubles, as it has not been able to open at all for the past six months. My computer is only 6 months old, so Norton 360 strangely enough has never responded, and i have no anti-virus system as Norton 360 just will not open at all, and i cannot seem to be able to enable the anti-virus. When i go to the process and look at it, it says access is denied, even though i have administrator privileges. So i decided to reinstall it. However, when I clicked on the set-up, the window said setup but it was actually uninstalling all the components. I thought that the uninstallation was going smoothly until the uninstallation froze after it reached 100%. So after waiting over 30 minutes i have decided to close the program, only to find out that i am unable to. So i go to Task Manager and forcibly close it. However, now, after installing the Norton Removal Tool, i am unable to remove it, as it says that another installation is already running, even though nothing is running, but i have forcibly closed it, so that might be it. So i go to task manager, and i can't find the process. I find the symantec under services, but when i try to go to the application it says access is denied. My computer is running pretty smoothly right now so i doubt it is a virus, but i am unable to uninstall Norton 360. All the disk does is uninstall the product, it doesn't re-install it at all. Damn my computer always has these little problems that other people's computers don't seem to have, such as on shutdown it always says "unknown exception occurred at ..........." and this error has occurred since November, for unknown reasons. Can somebody please help me here? I really don't want to uninstall Norton 360 permanently and not be able to reinstall cuz even though as you say Norton 360 is bad my parents would yell at me if i ever got a different anti-virus.also, i found a dozen processes all running under svchost.exeim leaning towards avira but my parents would kill me so i probably won't get it more

Resolved Question: Computer Help! Is it a virus or conficker?

Here's the story - I'll try to be as detailed as possible. Caution though, it is a lengthy explanation, so I apologize in advance, but I am desperate and paranoid here. Recently (within the past 4 or so hours) my Toshiba laptop (Windows XP) has been completely freaking out. It has had several freezes, 4-5 crashes, strange application requests, and other suspicious behavior. At the time, I had Zone Alarm, AVG Free, and a form of McAfee installed on my computer. Now, since its April 1st my first guess - Conficker. I used the worm info from Microsoft: http://www.microsoft.com/protect/computer/viruses/worms/conficker.mspx This morning everything was fine, and I didn't match any of the symptoms. But suddenly, I was unable to go to Microsoft Update, or run the Malicious Software removal tool (links on the page) - Two indications that your computer was infected with conficker. I ran the Windows Live OneCare Safety Scanner this morning with no results, but when I ran it again a few hours ago (when the suspicious behavior began) it would cause my computer to freeze up and force me to restart. I then downloaded a few more programs (Silverlight, Windows Live OneCare Trial) but that just seemed to cause more crashes, and Zone Alarm was catching a lot of strange programs trying to run (a bunch I have never heard of or installed). I removed both programs since. The weirdness continues - I was suddenly, without reason, able to access Microsoft Update and the Malicious Software removal tool. I ran both; The Update downloaded a few things, but the Microsoft Genuine Advantage installer crashed. The Mal. Software removal tool also crashed, forcing another reboot. I then found this link: http://www.symantec.com/norton/theme.jsp?themeid=conficker_worm&inid=us_ghp_link_conficker_worm I downloaded the Conficker removal tool patch from the site (which is odd, since conficker disables downloaded patches like this), ran it, but the computer crashed again. I then downloaded the 15day trial of Norton AntiVirus 2009, and initiated the scan; Its been scanning for a while now, still no infections have been caught. So I'm at a total loss here; Before, my computer was totally freaking out, crashing every 10 minutes. Now it seems ok, but I want to be absolutely sure. Earlier I couldn't access any anti-worm links, but now I can. What is going on? Is it conficker? Is it just a common virus (which raises the question why AVG didn't pick it up)? Or is it nothing? Please help! I will edit this later with details after the norton scan has finished. Thanks for your help.Ok, responses: @James the Nerd: Its running no CPU =/ @hicollin: I'm trying to avoid formatting if possible... @Joe k: Link is dead; Besides, I don't trust mediafire downloads. Official sites only. @Hottie: I tried that one, it found nothing this morning, and crashed it twice later =/ @Tommyc555: Thanks for being a douche. UPDATE: My computer has been rather normal recently. Norton Antivirus scanned, and came up with nothing. I'm running the conficker patch again, and I will try the scanner Hottie linked one more time after that. The mystery just deepends; It seemed like virus/spyware, but Norton came up with nothing, and it hasn't done anything weird since. Am I in the clear, or what? What should I do? Thanks for all the responses (except Tommyc555's) so far, I really appreciate it guys. more

Resolved Question: CONFLICKER VIRUS ALERT.......READ?

Okay now that I have got your attention listen to what I am about to say about this so called new conflicker virus...this is not a new virus at all and yes it has affected nearly 10 million computer nationwide and the manhunt is on to track down the originator of this Nasty Virus...I hope when they catch him/her they are put away for a very long time...anyway....microsoft and some of the other well known security manufactures as well as symantec new about this problem last summer in 2008. Microsoft developed a patch to specificaly defend your computer so if you have automatic updates it is probably on there if you want to make sure go to microsoft download center and look up the lastest installations for your computer...also they have a free tool available there it is called Malicious software removal tool..you can use it to scan your computer just to be safe...also this so called superbug is actually a form of Malware....so be sure to load up your computer with 2 anti malware or spyware programs...although i can't be 100 % in saying this but this story has got everyone here on yahoo answers and questions in a sudden panic....do you remember the Y2K scare ? What actualy happened...nothing.....If you have a good anti virus product and two spyware programs on your computer then relax..and if you do get infected...use the microsoft malicious software removal tool for free..... I hope all will read and not prejudge me for my opinion....but lets face it.....the threat is real let's just prepare ourselves... PS: NO NEED TO REPLY THIS IS FOR YOUR INFORMATION ONLY..HOPEFULY YOU'LL FEEL A LITTLE BIT SAFER ON THE PC.Please do not respond to this message it is for those who are lacking basic security knowledge...and the 1st guy tuhargon --- Not everyone knows about this...of course i also realize no one is as smart as you are either ... more

Resolved Question: How to delete the virus Trojan.Brisv.A!inf ?

i used Norton Anti Virus (NAV) to full-scan my computer. then, this virus is detected, but NAV can't delete it. it's said that i have to remove it myself. the virus is in a file, multimedia file. so i go to the directory, click that file once, and press Delete. then appeared text like this: "The action cannot be complete because the file is open in another program." then i clicked "Cancel". The second time i press Delete on that file, the text that appeared was: "An unidentified program wants to access your computer." (i use windows vista) i was afraid that it was gonna damage my computer if i clicked "Allow", so i clicked "Cancel". i've also tried to delete it using Norton Commander, it still can't be deleted until now. I've gone to the page http://securityresponse.symantec.com/security_response/writeup.jsp?docid=2008-071823-3029-99&tabid=1 , and i dont understand what "The Removal Tool" means, because when i searched for it, it appears that "The Removal Tool" is a program to uninstall NAV. so do any of you guys know how to delete this virus? but please don't suggest me to install another anti-virus because i don't want to change my anti-virus. it'll cause a lot of problem. thanks. xoxo.i opened task manager, but i dunno whic program to stop=[ more

Resolved Question: How do I get rid of this darn virus?

Here's the rub: I have 3 Trojan.Brisv.A!inf that all originate in the same location. A music download from LimeWire called "soalin peter paul & mary". I have Symantec Anti-virus which "analyzes the risk" then concludes "No repair currently available". So I clicked on the link and it brought me to their website, where I downloaded the removal tool and ran it, but it didn't find the Trojan. The detection results window showed where it was, so I moved the file to the desktop to delete it, which worked on the last one (I no longer use LimeWire) But it claims to be used in another program, and refuses to go away. Help!P.S. I am running Windows Vista. more

Resolved Question: How can I remove Trojan.Brisv.A!inf from my computer?

I have symantec anti virus and it detects the virus but it cannot remove it. It detects it in an MP3 file I have, and I can't delete it. Does anyone know how to get rid of it? The symantec removal tool was not successful in removing it... Thanks so much!Like I said before... the symantec removal tool did not workTempo was right, I needed to do it in safe mode! Thanks! more

Resolved Question: How do I get rid of Trojan.Brisv.A!inf and Adzgalore??? Need serious help!!!!!?

Ok My norton AntiVirus program says i have this Trojan virus but it cant remove it. I already ran the symantec removal tool but it says it cant find any trojan virus.I also ran it in safe mode and it didnt remove it. So after i opened up norton, went to were it says "quarantine" then to were it says "unresolved security risks", clicked were it said more details and then to "risk details" and it said 3 files were affected. But were the files info usually is it says - [Restricted item (permission required)] for all the files and it wont remove the trojan. Its really starting to bugg me so i need some help to remove this PLEASE!!!!! Now to adzgalore. This damn thing pops almost everytime i start up Firefox. I alredy tried Malwarebytes anti malware and SUPER antispyware and non of it removes it either and i tried it on safe mode too.These thing are starting to piss me off since i feel its slowing down my computer more than normal... Please i need some help from someone who has successfully removed this annoying things. Thanks for the help!!!!! more

Resolved Question: Help on removing Norton?

I'm trying to remove Norton AV from my computer so I can download avast without any problems. I've downloaded the removal tool and tried running it, but it comes up with a screen that says " please remove the following items through add/remove programs : Symantec Anti-Virus 9 or later Symantec Client Firewall Now when I go to the add/remove programs screen I don't see Symantec AntiVirus or Symantec Firewall.. But I do see : Symantec Client security Symantec system center I'm scared to delete one/both of them unless I know those are the exact files I'm supposed to delete. If those aren't the right files that I'm supposed to delete any help on where I can manually delete them? And I'd appreciate it if your answer didn't involve HKEY_ROOT stuff.. Thanks. + DO NOT TELL ME TO DOWNLOAD THE NORTON REMOVAL TOOL. "I've downloaded the removal tool and tried running it," more

Resolved Question: Best antivirus removal program?

Best antivirus removal program? I found an antivirus program that really impressed me at http://moveto.ws/4ahs65gp5 I was wondering what your favorite antivirus is? I have searched: avg license number mcafee framework service etrust ez trojan symantec anti virus free download advast antivirus remove norton trojan anti free program virus 64 bit antivirus software norton virus protection free download kaspersky activation key sbc yahoo virus protection open source virus scan computer melissa responsible unleashing virus panda online scan computer information virus download symantec trojan yahoo anti virus free macintosh anti virus software yahoo anti virus protection svchost virus removal cold virus http www grisoft com how to remove stopzilla kaspersky license key worm downloads download anti virus protection norton mcafee site adviser grisoft phone number norton reader avg free kaspersky 6 0 keygen wcescomm exe infamous worm game fxsclnt exe download pc tools dos free mcafee sndvol32 exe compare antivirus msizap exe download free mcafee virus scan download kaspersky rapidshare norton anti virus keygen for stopzilla trojan virus detector average variable cost avg keygen grisoft support www service symantec com average male height average variable cost free anti virus protection kaspersky activation key average calorie intake how to remove svhost exe sbc virus protection avast 4 7 serial stopzilla rapidshare abast antivirus yahoo virus protection avast downloads bullguard crack kaspersky activation key avast keygen freeavg grisoft com macfee antivirus avg scan free norton virus protection kaspersky 6 0 keygen computer name virus mcfee virus protection flesh eating virus download smartdrive exe disable mcafee firewall panda online scan cleaner computer free virus avast help avasti advast antivirus download free anti virus scan apdproxy exe symantec com autotools sndvol32 exe avg free update average baby weight mcafee speedometer stopzilla keygen trojan backdoor prorat d aluschedulersvc exe how to delete malware avg license number vista antivirus norton publishing symantec phone number panda antivirus free scan top anti virus avast registration key stopzilla register key mspmspsv exe best malware remover verizon virus protection how to remove lass exe avast antivirus update avast u3 license more

Resolved Question: how do i get rid of trojan.brisv.a!inf?

i used symantec removal tool it said it got rid of it but my norton anti virus says i still have it so i used the removal tool again now it says i have no virus. plz help more

Resolved Question: Norton Anti-Virus (Provided by AT&T Yahoo) Glitch?

Would anyone like to inform me how to remove my Norton Anti-Virus I received from my Internet Service Provider - AT&T Yahoo? Apparently, it doesn't show up in Add & Remove Programs (I only found an AT&T icon which consisted of every program AT&T gave me EXCEPT Norton. I searched my entire system for anything with the word "Norton" in it, and deleted everything (except 2 which it did not allow me to delete.) I tried to download the Norton Removal Tool at http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039 and that download did not even load. So now, I'm stuck with Norton with no apparent removal tool. I can't re-download, because apparently, the AT&T Yahoo Norton won't re-download because THAT even can't remove Norton first then download it again. (Which is the typical process.) So, Norton is madly in love with my computer and won't get out. Help, please?! PS: I want to remove it so I can re-download it because it glitched on me... it turned itself off and won't turn back on. I also can't download a free internet version of it because THEY won't load unless "I remove the previous program manually due to failure in automatic removal." more

Resolved Question: Virus removal tool or exe

When i connect my Pen drive to my PC two files are loaded automatically(Viruses). these files are server.exe & autorun.ini. please help me in getting a removal tool for this virus. I have XP OS and Symantec Anti virus (Not Updated) more

Resolved Question: Recently my computer has been restaring by itself...please help, I dont know whats wrong!!?

Well usually before it restarts I get an error from firefox.exe saying it needs to close, I have also noticed that sometimes it restarts when I scan for a virus. I dont think its an overheating problem, but I dont know what virus is causing it or how to get rid of it. I have been looking for viruses that cause this but all I found is one named sasser and I download a removal tool from symantec and it said I didnt have the sasser virus. So I dont what to do know, its really a pain because sometimes Im doing important stuff, so if you could please help. ***By the way I have AVG Free Anti Virus, Spyware Doctor, and Ad-aware and they have not found anything*** more

Resolved Question: I had a vundo virus (removed?) and still problems.....?

About 5 days ago, Norton detected a trojan.vundo virus after I watched a video I really shouldn't have watched. :) I downloaded the removal tool from the symantec site and ran it. Rebooted in safemode and ran it again. Nothing has popped up again saying anything about the vundo. However, now I have several popups every 5 mins or so and limited access to Google. (the main page loads, but won't let me search - however, if I type MSN.com I can search in that browser). I have ran Norton Anti-Virus, Adaware, Spyware Terminator and have looked around in the Hijackthis log. Nothing seems to be finding whatever is causing all this. The Spyware Terminator is throwing a warning on an 'explorer.exe....\system32\ followed by a fxdaa*something or another*.dll' I am blocking it, but nothing else seems to be going on. I'm running out of ideas/things to throw at it.... HELP! more

Resolved Question: i have a laptop with Norton Anti virus corporate edition 10 installed, recently I noticed that it was slow?

scanned the laptopn with NAV but it said it's clean, so i webt online and scanned it by symantec online scanning system on their website which returned 3 virus infections (w32.sillyFDC, inforstealer.gampass and Trojan horse). The online tool does not remove a threat it only detects it. Still the NAV itself does not even detect the threat, so I tried to download a removal tool from the Internet but was not successful. could any body help me get rid of these 3 viruses? thanks more

Resolved Question: Help with Uninstalling Norton Anti Virus?

Problem uninstalling NOrton Anti Virus.If i cant un install Norton without ERRORS. do i just download it from here? Removal Tool. http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2007080716254939?Open&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid QUESTION 2. Do i have to do the Step 2 if i bought norton anti virus? more

Resolved Question: removal of symantec anti-virus corporate edition?

I've got a PC that originally had XP pro and some earlier version of symantec anti-virus corporate edition, now I've upgraded to Vista Ultimate and want to get another anti-virus program on board. Every time I try to remove the old symatec anti-virus program I get a message saying that the uninstaller isn't "Vista compatible". I've tried the removal tool from the symatec website but the program is still in my list of programs and I get error messages when I try to install another anti-virus, saying that there is another anti-virus program installed (i.e., symantec). I've removed the symatec files from the registry so at least I don't get 5 error messages when I start up my Vista PC. Any one know how to get rid of this once and for all????? more

Resolved Question: Why would windows security center say my computer is protected when I have no anti-virus & firewall?

I called Symantec and a technician walked me through removal of Norton Internet Security which includes firewall, spyware, spam, and viruse protection. We removed Norton manually from the registry and program files, and ran Symantec's automatic removal tool just to make sure no traces were left. However, windows security center stated my computer was protected with Norton's firewall and anti-virus program which is incorrect. Also, the windows firewall turned off. What could cause Windows to make the error of telling me I have protection to surf the internet, when I actually did not? Norton says the problem is on Microsoft's end. http://www.microsoft.com/windowsxp/using/security/internet/sp2_wscintro.mspx more

Resolved Question: Removing Symantec Antivirus?

How can i remove Symanyec Antivirus software from my machine. I have uninstalled it but it remains listed Progm Files. Now i cant install any other anti virus software because of the conflict. How can i remove it. The removal tool can not do it either. more

Resolved Question: Can you help rid me of this Norton/Symantec "Virus" ??

A couple of days ago I posted a request of how to get rid of Norton anti virus and internet security that I found pre-installed on my new computer. Thanks for all the useful answers. Here's what I've done so far: 1. Used the uninstall routine from add/remove programs 2. Downloaded the norton software removal tool and used it 3. Did a file search for norton and symantec and deleted them 4. Searched the registry for Norton and symantec entries and deleted them 5. Ran registry mechanic to clean up afterwards So did I get rid of all traces of this pernicious software? NO! I still have the LiveUpdate icon showing in control panel. I can't delete it. If I click on it I get the message " liveupdate can't find some files it needs. To use liveupdate reinstall the application and try again" . Can anyone help me get rid?? Makes me laugh that so called security software leaves so many bits and pieces lying around after it has been "uninstalled" Thanks in advance more

Resolved Question: i have infected to a virus or trojan horse from "phongcachteen.net" i don't have any anti virus in my computer

i run symantec online virus detection which show me "C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\LIDYE9C3\phongcachteen[1].htm is infected with Downloader " was infected i don't have any anti virus. please tell me which virus removal tool help me to remove this virus .i want any free virus removal tool to remove this virus i go to symantec but they are all not free,. please help me more